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Terms and conditions

Our terms of business

 

We endeavour to despatch all orders received on the same working day. 

Next Working Day Delivery is FREE on all orders above £100.00. Orders under £100.00 will be charged £6.95 and will be sent via next day courier.

Please contact us if you live in the Channel Isles, Jersey, Guernsey, Scilly, Northern Ireland, The Hebrides, Scottish Islands and The Isle of Man, there is an additional delivery charge for these areas and will be charged at our cost

If there are any discrepancies upon receipt of your item, please contact us immediately and we will resolve your issue quickly and efficiently.

Returns

If for any reason you are unhappy with the products you have received then return them to us within 7 days of receipt for a full refund. Please ensure you return the item in the same condition you received it. We require written confirmation by e-mail to [email protected] before returning the items to us.

Our returns address is:

Nigel waters hardware ltd
unit 8 Denton Enterprise Centre
Pitt Street
Denton 
Manchester M34 6PT

Our Terms of Business

Prices

We offer goods for sale through, our website www.nwhardware.co.uk and our trade centre.Our prices vary from time to time and printed material such as advertisements will always show the dates when the prices are valid. 

VAT

The prices we quote always include VAT at the applicable rate. 

Payment

All of our goods are offered to you on a payment with order basis. Your payment is due to us when we dispatch your goods and is accepted by most credit cards, debit cards or by cheque. Our trade centre also accept cash. We will only accept your order if it is accompanied by payment in full. If you have a trade account with Nigel waters hardware you may select payment on account

Dispatch

We will normally dispatch your goods on the same working day, provided that your order is received by us before 3pm. 

Delivery

We will deliver your order to any UK address. Our standard delivery uses a national carrier and in most cases you will receive your goods on the next working day. If you live off the beaten track or the carrier finds your address more difficult to find your delivery may take a little longer. With some of the more remote areas such as the highlands of Scotland delivery can take several days. A surcharge may also apply to deliveries to such locations which you will be informed about once we have received your full order. If possible we will try to despatch with Royal Mail to avoid any surcharges, however this is not always possible. Availability of these depends on where you are and in some cases the time of day. This will be confirmed with you at the time you place your order. 

Availability

We aim to keep sufficient stock so that we never run out. However on occasions of unexpectedly high demand we may unfortunately run out. If this happens we will notify you immediately whereby you may instruct us what you would like us to do. If you have opted for a premium delivery option, or we are expecting a longer delay we will use the information you have provided with your order to keep you informed of progress. You may contact us at any time to check on the progress of your order. 

Cancellation

If you wish to cancel your order you may do so at any time until we dispatch it. Your order will be packed and dispatched in a very short period. If you wish to cancel the order you should do so by telephone and we will confirm that it has been possible. 

Unforeseen Circumstances

Where things like strikes, wars, acts of terrorism or even small things like power cuts interfere in our business with you, we will do our best to keep things going. We shall have no liability to you for any failure, which is due to such unforeseen circumstances, or any other situation outside our control. 

Liability

Nothing in these Terms of Business is intended to affect your statutory rights or to limit our liability for death, personal injury or fraudulent misrepresentation resulting from our negligence. If there is a problem you may receive a refund or replacement under the terms of our Guarantee. Our liability to you will always be limited to a full refund of the goods purchased. We will not compensate for delivery delays or failures. Our liability to you specifically excludes compensation for indirect or consequential loss or damage however it arises and except as described above will always be limited to a refund of your payment. 

Law

These terms of business will be interpreted and adjudicated under English law.

How You Can Contact Us

Please feel free to contact us if you wish to place an order or have any questions or queries.

Phone: 0161 285 9701
Fax: 0161 285 9702
E-Mail: [email protected]

Trade Counter:

Unit 8 Denton Enterprise Centre
Pitt St, Denton
Manchester
M34 6PT

 

 

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